Wednesday, October 22, 2008

Telecom -grrrr


We lost our broad band connection yesterday. A call to Telecom's call centre was answered by someone with a rather unusual accent and a complete lack of knowledge about Telecom and their services.

'Hello Telecom Broadband Helpdesk, how can I help you?'

BB - I'd like to report a fault

'with what?'

BB - have I called the Broadband helpline?


BB- then I'd like to report a fault with broadband

you mean dial-up?

BB - no, I'd like to report a fault with my broadband connection

ah ok - I put your through to dial-up, click


Bring it back home Telecom!!!! Call centres in the Philippines might be cost effective - but they suck when it comes to customer satisfaction.

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