We lost our broad band connection yesterday. A call to Telecom's call centre was answered by someone with a rather unusual accent and a complete lack of knowledge about Telecom and their services.
'Hello Telecom Broadband Helpdesk, how can I help you?'
BB - I'd like to report a fault
BB - have I called the Broadband helpline?
BB- then I'd like to report a fault with broadband
you mean dial-up?
BB - no, I'd like to report a fault with my broadband connection
ah ok - I put your through to dial-up, click
Bring it back home Telecom!!!! Call centres in the Philippines might be cost effective - but they suck when it comes to customer satisfaction.